FAQs

General Promotional Questions

1. What is the Cadbury 'Match & Win' promotion?

Match & Win is an on pack promotion that gives you a chance to win amazing Premier League prizes! These range from Premier League VIP Matchday Experiences for two, Matchday tickets, £50 cash and millions of Cadbury FC Goodies.

2. Who is the promotion open to?

The Match & Win promotion is open to anyone that lives in the UK or ROI and is over 18.

3. How can I enter? / How does it work?

To enter simply buy any Match & Win promotional Cadbury product. Go online to www.matchandwin.cadbury.co.uk and enter the barcode and batch code which can be found on the back of your promotional Cadbury product. You will then receive a score prediction (up to 4-4) for an upcoming Premier League game within the following game week. If you're predicted score matches the real Premier League result that weekend, you win! If you want to review the full terms and conditions please click here.

4. Where can I purchase 'Match & Win' promotional packs?

You can purchase the Match & Win promotional products in supermarkets and newsagents nationwide from early August in time for the start of the Premier League season. Good luck!

5. Which Cadbury products are included in the promotion?

You'll find the Match & Win logo on Cadbury chocolate bars, sharing bags, biscuits and many more. For the full list of participating Cadbury products click here.

6. When can I enter?

The main promotion period is open from 00:01 on 01.08.18 and closes at 17:00 on 26.10.18. All entries received between 17:00 on 26.10.18 and 23.59 on 30.04.19 will be automatically entered into a final wash-up draw to win £500/€750.

7. Do I need to retain my pack until I know the outcome?

Proof of purchase and original packaging may be required to verify your claim – so don't throw it away.

8. Do I need internet?

You will need internet access to enter your code, claim your prize and to be able to print your voucher if you win one of our chocolate bars.

Prize Details, Claiming and Redemption

9. What prizes are available in the Match & Win promotion?

We've got four tiers of prizes available to be won.

Tier 1 – A Premier League VIP Matchday Experience for two (1 per week, 10 in total). Each Experience we will tailor to the winner’s preferences as much as we possibly can.

Tier 2 – A pair of Premier League matchday tickets (50 per week, 500 in total) . The match tickets will be allocated based on tickets available and the winner's preferred team.

Tier 3 – 1 of up to £50/€ equivalent cash prizes to be won across the promotional period.

Tier 4 – 1 of up to 8,130,990 Premier League goodies to be won across the promotional period. These prizes include: Drawstring bags, Keyrings and scarves.

For full information on the prizes available you can visit the prizes page here.

10. What is the Premier League VIP Matchday Experience?

The Premier League VIP Matchday Experience offers you the chance to watch a Premier League match in style. If you win, we will call you to arrange a match day experience for two people. We'll pay for your transportation, food, accommodation, tickets to the match and a whole host of added extras!

11. I didn't win a Tier 1 – 4 prize. It says I've been entered into another draw, what is this?

This means that you've entered outside of the promotional period. The good news is that there's a final prize draw to win £500/€750, for anyone who bought a promotional bar and entered a code after 17:00 on 26.10.18 and this is what you have been entered into. The draw will take place at the end of the promotion which is 30.04.19

12. How will I know if I've won

If your predicted result matches the real fixture score, you'll have won one of the 4 tiers of prizes and will be contacted via email. We'll let you know what you've won by the following Tuesday once we've carried out that week's prize draw.

13. My predicted fixture & score matches the real fixture & score but I have not received an email.

Please call our team on 0800 818181 and we will look into this for you.

14. I haven't received my prize, where is it?

Please remember prizes may take up to 28 days to dispatch from the date of receiving a valid claim. If once 28 days has passed and you have not received your prize, please call our team on 0800 818181 and we will look into this for you.

15. How long will my prize take to arrive?

Premier League Goodies and the cash prizes may take up to 28 days from the date of receiving a valid claim. Premier League Match Tickets and VIP matchday experiences will be sent out from the clubs in the week ahead of the confirmed match. From time to time football clubs may not issue printed tickets, in which case you will be notified by email of this in advance and provided details of appropriate ticket collection points at the stadium.

16. What happens if I win Premier League tickets?

If you win, Premier League match tickets you will directed through to our Cadbury FC ticketing portal. Here you will be able to select your team of preference and all available home games for the selected team will be displayed. If no tickets are available for your selected team, you will be able to choose from another team and so on.

17. Can I swap my match tickets for another game/date?

Unfortunately you cannot swap your match tickets for another match once they have been confirmed. However, if you no longer wish to claim your match tickets or go to a football match, there is an option to donate your tickets to The Premier League's Primary Stars Programme.

18. I've claimed my tickets but would like to give them to a friend

Once you have claimed and confirmed your tickets they are not transferrable to friends, family or resale. However, if you no longer wish to claim your match tickets or go to a football match, there is an option to donate your tickets to The Premier League's Primary Stars Programme.

19. If I win a prize can I give it to a friend?

If the predicted score you’re given matches the real result, you'll be sent an email about how to claim your prize. If you've won Premier League Tickets, you can choose who you'd like to have the tickets at this point. You must enter their name at this stage as tickets will be non transferable after this point.

20. Is there a deadline for me to claim my prize?

Please find the deadlines for each tier of prize below:

Tier 1 – We will get in touch with you to arrange this prize, once contacted you will have 14 days to respond.

Tier 2 – You will have 14 days to respond to the email from Cadbury FC to claim your Premier League matchday tickets.

Tier 3 – You will have 14 days to follow the link in the email and claim your cash prize.

Tier 4 – You will have 14 days to follow the link in the email and claim your cash prize.

21. What if the match that I’ve won has been postponed? Will my ticket still be valid?

If the match you have selected to attend is postponed to a later date in the Premier League season, your tickets will still be valid for that fixture. We will communicate any postponements via email and in most cases, football clubs will re-issue printed tickets, which we will send to you.

On Pack Codes and Entry Mechanics

22. What codes do I need to enter to participate?

You must enter both the barcode and batch code which can be found on the back of your promotional Cadbury product. The barcode number is the 13-digit code directly under the barcode which is scanned in store. The batch code is a 10-digit alpha-numerical code found within the box on the back of your pack located directly under the "Best Before" date.

23. I can't read my code?

In some circumstances the batch code can be illegible or difficult to read. Please call our team on 0800 818181 and we will look into this for you.

24. My code isn't working, am I entering the right code?

It can be confusing as bars often feature many codes on the back of the pack for production reasons. Please double check you are entering the correct code within the required form field.

25. I've already entered my code; can I enter it again for another chance to win?

Users are limited to two entries per person/email address per day.

26. My code has been declined online and I get an error message, what can I do?

If the error message is 'This code is not recognized'

Please check that you're trying to enter the right code. Bars often feature many codes on the back of the pack for production reasons. The barcode number is the 13-digit code directly under the barcode which is scanned in store. The batch code is a 10-digit alpha-numerical code found within the box on the back of your pack located directly under the "Best Before" date.

If the error message is 'This code has already been used'

Remember, users are limited to two entries per person/email address per day. Only your first two entries each day will be counted.

If you've not entered the codes before, please contact us at 0800 818181 and we'll try and help!

27. I entered the wrong email address. What do I do?

If you have entered an incorrect email address please call our team on 0800 818181 and we will look into this for you.

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